TERMS AND CONDITIONS

General information

TeeRetail ApS

Vesterå 14, 1st floor,
9000 Aalborg

CVR No. 35659307
Email: click here
Tel.: 7070 7217 (Weekdays: 13.00–15.00)

Prices

All prices are quoted in Danish kroner (DKK) and always include VAT but exclude postage.

It is not possible to use a discount code on our bundle offers.

When purchasing offers such as “Buy X and get a free product”, the following applies:

Both products must be returned if you wish to receive a refund.

For exchanges, it is sufficient to return only the product you wish to exchange.

For example, if you buy a jumper, you can choose a jacket for 0 kr. When returning the items, both the jumper and the jacket must be sent back together. This also applies to similar offers where a product is included for 0 kr. 

Delivery and payment security

When you pay for an order on the website, an order confirmation will be sent to you automatically. We will then pack and dispatch your order.

teeshoppen.com accepts the following payment cards:

• Debit cards
• MobilePay
• Instalments via Anyday  
• Klarna

When paying with international debit cards, the amount is reserved.

The amount will only be debited once the item has been dispatched.
We do not charge any card fees.

In order to offer you Klarna’s payment methods, we may share your personal data – in the form of contact and order details – with Klarna at checkout, so that Klarna can assess whether you are eligible for their payment methods and tailor these payment methods to you. Your personal data that is transferred is processed in accordance with Klarna’s own privacy policy.

Payment with ViaBill

When purchasing via ViaBill, you will first receive your goods, and thereafter the interest- and fee-free monthly instalment is due on the 20th of each month. The payment agreement with ViaBill lapses when a purchase is cancelled, in accordance with Section 26 of the Consumer Contracts Act. For full details of ViaBill’s terms and conditions of purchase, visit https://viabill.dk/kredit/

PriceRunner Purchase Guarantee

Get your purchase covered for up to 50,000 kroner if a problem arises in connection with your purchase. As a PriceRunner member, you always benefit from our Purchase Guarantee. This service is free of charge and applies to all registered users on PriceRunner.

Even if you are not already a PriceRunner member and have accessed our website via them, your purchase may still be covered by the Purchase Guarantee. All you need to do is register within 60 minutes of making your purchase. Becoming a member is free and takes less than three minutes! Visit PriceRunner today for your buyer protection

Delivery and transport

Our courier companies typically have a delivery time of 1–2 days, during which delivery can be expected.

If you choose a PakkeShop, your parcel will be sent via GLS, DHL (if overseas) or DAO to the nearest PakkeShop near you. You’ll usually receive your parcel within 24 hours of placing and paying for your order. 

If you choose Door-to-Door Delivery, we’ll deliver the parcel right to your front door. If you are not at home when the courier arrives, they will leave a note in your letterbox stating that they will try again a few hours later. DAO will leave the parcel by your door, and as the customer, you are personally liable for it.

Our delivery charges depend on which carrier you choose and the total order value.
Delivery charges depend on the size of the order

Right to make a complaint

The rules on defects under the Sale of Goods Act may apply to the purchase of goods.

When you shop with us as a consumer, you have a 24-month right to make a complaint. This means that, depending on the specific situation, you can have the item repaired, replaced, receive a refund or a price reduction. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour.

You must make a complaint within a ‘reasonable time’ after discovering the fault with the item. If you make a complaint within two months of discovering the fault, the complaint will always be considered timely.

If the complaint is valid, we will refund your (reasonable) postage costs. The item must always be returned in suitable packaging, and please ensure you obtain a receipt for the post so that we can refund your postage costs.

Please send the item to:

TEESHOPPEN
Jellingvej 5
, 9230 Svenstrup J
, Denmark

The parcel must be sent via business delivery to our address and not to a parcel box or post office.

When returning the item, we encourage you to describe the problem in as much detail as possible so that we can assist you in the best way possible.

We do not accept parcels without a delivery address or parcels sent cash on delivery.

Cancellation and exchange deadlines

Standard 14-day right of withdrawal

You are entitled to exercise the standard statutory right of cancellation. You must notify us within 14 days of receipt that you wish to cancel your purchase. Notification must be given via our contact form / Tel: 70707217 or by using the standard cancellation form. In your notification, you must clearly inform us that you wish to exercise your right of withdrawal. Once you have notified us that you wish to withdraw from your purchase, you have 14 days to return the item to us.

You must bear the direct costs associated with returning the item. You bear the risk for the item from the time of delivery.

You cannot cancel your order simply by refusing to accept the item without at the same time giving us clear notice of this.

Cancelling part of a purchase

If you have purchased several items from us, you may return one or more items, even if they were purchased in a single order.

Please note that you will not be refunded the delivery costs.

No right of withdrawal applies to the delivery of goods that have been manufactured to your specifications or have been given a distinct personal touch,

The condition of the item when you return it

If the item has lost value because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the item, you may only be refunded part of the purchase price. The amount you can get back depends on the item’s market value, and in some cases this may mean that you can only get your delivery costs refunded.

We recommend that you return the item in its original packaging.

If the original packaging is missing, this may result in a reduction in the value of the item.

Refund of the purchase price

If you change your mind about your purchase, you will receive a refund. If the item has lost value, we will deduct the amount for which you are liable.

We will refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery option we offer), no later than 14 days from the day on which we receive your notice that you wish to cancel the contract.

We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold the refund until we have received the goods, unless you provide us with proof that you have returned them.

There is a return fee of 39 for sending the item back (this covers the cost of the return label and handling the return parcel); if you have chosen to exchange the item for another product, we will cover the cost of the new postage for you.

Please send the item to:

TEESHOPPEN
Jellingvej 5
, 9230 Svenstrup J
, Denmark

We only accept parcels sent directly to this address.

Our extended 101-day right of withdrawal

We offer an extended 101-day returns policy on all unused items. Upon receipt, we strongly urge you to check the items. If the parcel and/or its contents are damaged when you receive it, please report this immediately.

You have the option to receive a refund for up to 14 days after purchase, and for up to 101 days you can return the item and receive a credit note for our online shop.

As the buyer, you are responsible for paying the return postage and handling the return parcel. 

Items/products returned must be in the same condition and quantity as when received if you change your mind within 15 days of purchase. Furthermore, they must not have been used and all original labels must be intact.

Provided the above conditions are met, we will refund the purchase price paid (for the product itself) upon receipt of the returned order. PLEASE NOTE: after 14 days, the item can only be exchanged for a different size or a store credit.

*However, the 101-day returns policy above does not apply to items from TEESHOPPEN Studio (items with custom prints). As soon as we have printed your T-shirt with your custom design, your right to cancel is forfeited.  

Once we have received your return parcel and it meets our return requirements, you will receive confirmation that we have received your returned items and that we will refund you as soon as possible

It may take up to 14 working days from the time you send the parcel back until we have received and processed it. We will usually refund the money to your account on the same day you receive confirmation that we have received your items. However, it may take up to two weeks for the money to appear in your account. This depends entirely on your bank, and we have no control over this.

All items are eligible for a refund if returned within 14 days, provided they are:

• Unused – you have tried on the clothes but haven’t worn them.
• New – they have not been washed
• Undamaged – if there is anything wrong with the item when you receive it, you must return it as a complaint
• With the hangtag still intact. If you have removed the label from the back of the neck, the hangtag is no longer intact. So please leave it in place whilst trying on the garment.

Applies to the extended returns/exchange policy

Footwear, clothing and accessories must be returned in their original box/packaging and dust bag, and sent in an extra protective box – please feel free to reuse the parcel box or bag it was sent in. All labels must remain attached to the accessories in order to return them. 

We recommend that you return clothing, footwear and accessories in the same parcel box they arrived in. Simply stick the return label over the old label and seal the box securely so that it does not open during transit.

Right to exchange

We also offer the option of an exchange for incorrect sizes or colours, should you wish to do so. To be eligible for this exchange, the goods must be returned in the same condition and quantity, with the original labels intact and without having been used. A further condition for such an exchange is that, when contacting us, you specify which size or colour you would like instead. If the right to exchange cannot be fulfilled, you may exercise your right of withdrawal within 14 days of receiving the goods.

Digital right of withdrawal

If you wish to exercise your right of withdrawal, we have made it easy for you. Our online shop offers a digital withdrawal function, where you can quickly register your return or withdrawal online.

You can find our digital cancellation function here: https://fortryd.teeshoppen.com/

You can also always access this function directly via the link in our footer (at the bottom of the online shop) under the heading ‘Right of withdrawal’. When you use the digital form, you will receive confirmation that we have registered your request to cancel the purchase.

Handling of personal data

Your details, such as your name, address and telephone number, are treated in the strictest confidence and are therefore only used when processing your order. We only record and pass on the personal data necessary to deliver the goods to you. Legal requirements mean that we are obliged to retain your personal data for up to five years. TEESHOPPEN is responsible for the processing of personal data; therefore, the data is stored on a secure server. PayPal & QuickPay provide the payment solution for TEESHOPPEN, which means that TEESHOPPEN does not process the details you provide when using a payment card.

We also work with a number of other companies that store and process data. These companies process information solely on our behalf and are not permitted to use it for their own purposes.

We only work with data processors within the EU or in countries that can provide adequate protection for your data. 

The data controller for teeshoppen.com is TeeRetail ApS, where the data is also recorded.

As a data subject registered with TeeRetail ApS, you always have the right to object to the processing of your data. You also have the right to access the information held about you. These rights are granted under the Personal Data Act, and any enquiries in this regard should be addressed to: info@teeshoppen.com

Copyright

The content on our website (text, graphics, logos, icons, images and data) is the property of TEESHOPPEN. Any unauthorised use or copying of our materials is therefore prohibited. If you wish to reproduce our materials, you must obtain our prior approval. 

Complaints

If, as a consumer, you wish to make a complaint about your purchase, please contact josefine@teeshoppen.com. If we are unable to find a solution, you may submit a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Nævnenes Hus Complaints Portal.

To be eligible to make a complaint, the item or service you wish to complain about must have cost at least 1,110 kr. and no more than 100,000 kr. However, for complaints about clothing and footwear, the price must have been at least 720 kr. There is a fee for having your complaint processed.

When you shop at an e-marked online shop, your case can be processed free of charge – regardless of the amount involved. Read more here.

If you are resident in an EU country other than Denmark, you can lodge a complaint via the European Commission’s complaints portal here.

THE TERMS AND CONDITIONS WERE LAST UPDATED ON 5 NOVEMBER 2020

(only if the contents of the form are provided on paper)

NB: Goods must be sent to: 

TEESHOPPEN
Jellingvej 5
9230 Svenstrup J
Denmark